The gentlemen that moved my belongings were absolutely wonderful!

Dear Mr. Jacoutot,
On September 3rd, I moved from West Islip to Holbrook. 
Let me first begin by saying, the gentlemen that moved my belongings were absolutely wonderful! They were professional and efficient; thanks to them a stressful situation went quite smoothly. The men began working at 8:00am sharply and completed the job by 1:30 pm that afternoon. 
I spoke with a gentleman on the phone as my paperwork was being completed by one of the moving men; he assured me that me credit card would be reimbursed for my overpayment. Unfortunately, this was not the case. The total moving cost should have been $755.75 ( the $12.00 for the mattress bags was paid in cash). My check for the intial deposit of $100.00 was cashed and my credit card was charged $837.75 a total of $937.75. This is an over payment of $182.00. 
I would greatly appreciate it, if you could please look into the matter and make the necessary corrections. As I said earlier, I was most impressed with how smoothly my move went and would love to recommend your company to others.
Should you need further clarification, please call me at XXX-XXX-XXXX.
Thanking you in advance for your prompt attention to this matter.
Sincerely,
Elizabeth

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